POLICIES AND PROCEDURES:

In order to improve scheduling, quality control and eliminate problems that cause delays, we have instituted the following policies and procedures:
 

• Estimates will now quote the delivery date after approval of proofs.
 
• All disks must be accompanied by a directory sheet detailing what program is utilized.Ü In addition, please supply a laser print of job, and printerís fonts.
 
• All e-mailed files must be followed by a hard copy or fax of the job.
 
• All purchase orders must be in writing and must include the quoted prices as well as the
due date, or the job will not be scheduled.
 
• All blues must be signed off before a job can be scheduled.
 
• All questions regarding a jobís completion date or delivery date must be directed to the
Production Department.
 
• No one is to interrupt Pre-Press with questions. They are very busy and want to try to
limit errors due to distractions.
 
• Any disputed invoices must be brought to our attention and resolved within seven days of
Invoice date, or they will be considered accepted and payable in full when due.
 
• Any invoices which remain unpaid after 60 days will cause your account to be placed on
automatic credit hold, which means that any jobs will not ship until we receive a
check.
 

If we have the cooperation of all our customers on these issues, we will be better able to
schedule the jobs and improve quality control and delivery .
 
Thank you in advance for your assistance and understanding.